Freight & Transport FAQ
What do you ship?
We can ship anything from pots to soil, and of course, live plants and cut floral! This includes garden centre supplies, liners, fertilizer and anything else originating from BC (we cannot ship fruit). We ship products purchased from our greenhouses, as well as products ordered from other suppliers.
How do I ship goods with West Coast Floral that I’ve ordered from other companies and suppliers?
Contact us to create your account, and then let your suppliers know to “ship with West Coast Floral!” They will arrange the shipping and we’ll contact you with payment details (we’re happy to provide a quote beforehand).
What locations do you ship goods to?
With our 10 extensive distribution centres throughout British Columbia, Alberta, Saskatchewan and Manitoba we ship anywhere within those provinces, and can also arrange to ship to other Canadian provinces and territories (contact us for details). We also ship to our customers in the Southwest United States in Washington, Oregon and California.
How are shipping rates calculated?
Shipping rates are based on the number of boxes, or pallets, and by final destination.
Is there a minimum or maximum quantity you will ship?
Not at all, we are happy to accept any size shipment. No order is too small or too large!
How often do you make freight deliveries throughout Western Canada?
We deliver to British Columbia, Alberta, Saskatchewan and Manitoba every Tuesday all year long! From March 1 – June 1, we add an additional shipping dispatch day on Fridays.
What happens if my order arrives in less-than-perfect condition?
Although our freight arrives in perfect condition 99% of the time, accidents do happen! We are happy to resolve these and credit you for any damage during shipping. Just contact us within 24 hours of receiving your product and make sure to include photo documentation. We’ll quickly resolve any issues.
What payment do you accept for freight charges?
We accept major credit cards and e-transfers.